Hitch & Home — Terms and Conditions of Hire (Consumer)
Document owner: Hitch & Home Drafted by: Caversham Digital (template draft) Version: 0.1 — DRAFT — NOT FOR USE Date: 2026-04-28
⚠️ Legal review required before use. This is an agency-prepared template aligned to UK consumer hire norms (Consumer Rights Act 2015, CPA-style consumer hire conditions). It must be reviewed and signed off by a UK-qualified solicitor — and configured with confirmed prices, deposit amounts, hire periods, business address and registration details — before being issued to any customer.
1. About these terms
1.1 These terms govern the hire of a temporary kitchen trailer (“the Equipment”) by Hitch & Home (“we”, “us”, “our”) to a private consumer (“you”, “the Customer”) for use at a residential property in the United Kingdom.
1.2 Hitch & Home is a trading name of [LEGAL ENTITY NAME], [COMPANY NUMBER], registered office [REGISTERED ADDRESS — Cardiff]. VAT registration: [VAT NUMBER or "Not VAT registered"]. (To be inserted once limited-company incorporation completes — w/c 28 Apr 2026.)
1.3 Contact: telephone 029 2252 3407, email hire@hitchandhomeuk.com, website hitchandhomeuk.com.
1.4 By placing a booking, paying a deposit, or accepting delivery of the Equipment, you confirm you have read, understood and accept these terms together with the Hire Agreement issued to you for your specific booking.
1.5 Nothing in these terms affects your statutory rights under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer-protection legislation.
2. Definitions
- Booking — your written request to hire the Equipment, accepted by us.
- Hire Agreement — the booking-specific document issued to you confirming the Equipment, hire period, fees and delivery details.
- Hire Period — the period from the start date to the end date set out in the Hire Agreement.
- Site — the address at which the Equipment is sited during the Hire Period.
- Damage Waiver — an optional fee that limits your liability for accidental damage (clause 9).
- Security Deposit — the refundable amount taken at booking under clause 5.
3. Booking and confirmation
3.1 We accept bookings subject to availability and to suitability of the Site (clause 6).
3.2 A booking is confirmed only once we have issued you a Hire Agreement and received the booking deposit (clause 5).
3.3 We may decline a booking, in our reasonable discretion, where: (a) the Site is unsuitable; (b) the Hire Period cannot be met; (c) we have reasonable concerns about safety or compliance; (d) there are outstanding sums owed to us from previous hires.
4. Hire Period
4.1 The Hire Period and any minimum hire term are set out in the Hire Agreement. Our standard minimum hire is [MIN HIRE — e.g. 2 weeks].
4.2 You may extend the Hire Period subject to availability and on [NOTICE PERIOD — e.g. 7 days'] notice. Extension is charged at the rate set out in the Hire Agreement.
4.3 If the Equipment is not made available for collection at the end of the Hire Period for reasons attributable to you, additional hire fees accrue at our standard daily rate plus any consequential delivery costs incurred.
5. Fees, deposit and payment
5.1 Hire fees, delivery and collection charges, the Security Deposit and any optional add-ons (e.g. Damage Waiver) are set out in the Hire Agreement.
5.2 A booking deposit of [BOOKING DEPOSIT — e.g. 25%] is payable on confirmation. The balance of the hire fee is payable [BALANCE TIMING — e.g. 7 days before delivery].
5.3 A refundable Security Deposit of [£SECURITY DEPOSIT — e.g. £250] is taken before delivery. We refund the Security Deposit within [REFUND WINDOW — e.g. 14 days] of collection, less any deductions properly applied under clauses 9 and 10.
5.4 All sums are stated [INCLUSIVE / EXCLUSIVE] of VAT. Where VAT applies, the rate at the time of invoice applies.
5.5 We accept payment by [ACCEPTED PAYMENT METHODS — e.g. bank transfer, debit/credit card]. Late payment may incur interest at the statutory rate under the Late Payment of Commercial Debts (Interest) Act 1998 where applicable, or as otherwise notified to consumers in advance.
6. Site, delivery and collection
6.1 You confirm before delivery that the Site:
(a) is on land you own or otherwise have lawful right to use for siting the Equipment;
(b) is accessible to a [VEHICLE / TRAILER SPECIFICATION]-towed trailer with reasonable manoeuvring space;
(c) provides a level, hard standing capable of bearing the Equipment’s weight;
(d) is within 25 metres of a working domestic electricity supply suitable to the Equipment’s connection requirements ([13A / 16A — confirm at fit-out]);
(e) is within 25 metres of an outdoor cold-water feed and within 25 metres of a drain or gully suitable for discharging grey water;
(f) is not subject to planning, lease, covenant, or local-authority restrictions that would prohibit siting a temporary kitchen.
6.2 We reserve the right to refuse delivery, or to charge an abortive-delivery fee, where the Site is materially different from your description.
6.3 Standard delivery and collection are made within [STANDARD HOURS — e.g. 08:00–17:00, Mon–Sat]. Out-of-hours delivery is by prior agreement and may attract an uplift.
6.4 You or an authorised adult representative must be present at delivery and collection to confirm the condition of the Equipment and the suitability of siting.
7. Use of the Equipment
7.1 You may use the Equipment only as a temporary domestic kitchen at the Site set out in the Hire Agreement. You may not move the Equipment after siting; sub-let it; use it for commercial food preparation; or use it as living accommodation.
7.2 You will operate the Equipment in accordance with the User Guide provided at delivery, and with reasonable care.
7.3 You are responsible for the security of the Equipment and its contents during the Hire Period.
7.4 You will not modify, repaint, drill, or attach signage to the Equipment.
7.5 Smoking, vaping and the use of naked flames inside the Equipment are prohibited (other than the gas hob in normal use). Pets are permitted only if expressly noted in the Hire Agreement.
7.6A The Equipment uses a gas bottle to fuel the hob. The first bottle is supplied with the hire. Replacement bottles are chargeable. The Customer must follow the gas-safety guidance in the User Guide and must not modify, move, or interfere with the gas installation, regulator, or bottle. Any concern about a gas leak — call us immediately on 029 2252 3407 and ventilate the trailer. The gas installation is commissioned and certified by a Gas-Safe-registered engineer prior to first hire.
7.6 You will keep the Equipment clean during use and return it in a reasonably clean state. A cleaning fee of [£CLEANING FEE] may apply if returned otherwise (clause 10).
8. Customer obligations during hire
8.1 You will:
(a) provide and pay for the electricity used by the Equipment;
(b) maintain water supply and waste-water arrangements as installed;
(c) report faults to us promptly on 029 2252 3407 so we can repair or replace;
(d) allow us reasonable access to inspect, repair, service or recover the Equipment on reasonable notice;
(e) not allow children to operate the cooking appliances unsupervised.
8.2 You agree the Equipment is hired for use by adult occupants of the residential property at the Site. You remain responsible for the conduct of any third party you allow to use the Equipment.
9. Damage, loss and Damage Waiver
9.1 You are responsible for damage to or loss of the Equipment during the Hire Period, beyond fair wear and tear, save where caused by our act or omission or by faulty Equipment.
9.2 We offer an optional Damage Waiver at [£DAMAGE WAIVER FEE per period]. Where you take the Damage Waiver, your liability for accidental damage is limited to [£WAIVER EXCESS — e.g. £100] per incident. The Damage Waiver does not cover: deliberate or reckless damage; damage caused by misuse contrary to clause 7; theft where reasonable security measures (clause 7.3) were not in place; damage caused by an unauthorised third party.
9.3 Where damage occurs, we will provide a written assessment of the cost of repair or replacement and any deductions from the Security Deposit. We will not deduct more than the actual cost reasonably incurred.
9.4 Nothing in this clause 9 limits your statutory rights as a consumer, nor our liability for matters that cannot be limited by law (clause 13.4).
10. Cleaning and condition on return
10.1 The Equipment is delivered clean. You agree to return it in a reasonably clean condition: surfaces wiped, appliances clear of food, sink empty and clean, fridge and freezer emptied and switched off (or as instructed in the User Guide).
10.2 If we reasonably determine the Equipment requires more than routine turnaround cleaning, a cleaning fee of [£CLEANING FEE] applies and may be deducted from the Security Deposit.
11. Cancellation and changes
11.1 If you cancel a booking, the following charges apply (as a percentage of the total hire fee):
| Notice given before delivery | Charge |
|---|---|
| 28+ days | [X%] |
| 14–27 days | [X%] |
| 7–13 days | [X%] |
| Less than 7 days | [X%] |
11.2 If we cancel a booking for any reason within our control, we will refund all sums paid in full and use reasonable efforts to source an alternative trailer or hirer, but we are not liable for consequential losses (subject to clause 13).
11.3 If we have to cancel due to events outside our reasonable control (clause 14), we will refund all sums paid for unused hire time but we are not otherwise liable.
11.4 Where these terms are agreed at distance (telephone, email, website), you have a 14-day cancellation right under the Consumer Contracts Regulations 2013. If you ask us to start delivery within that 14-day period and then cancel, we may charge for the proportion of services already supplied.
12. Insurance
12.1 We hold public liability and product liability insurance in respect of our operations, with cover of [£X MILLION]. A summary is available on request.
12.2 We recommend you check that your home contents insurance covers items kept inside the Equipment during the Hire Period, and that your buildings/property insurance is not affected by siting a trailer on your driveway.
13. Liability
13.1 We are responsible for foreseeable loss and damage caused by our breach of these terms or by our negligence. Loss and damage is foreseeable if either it is obvious that it will happen, or if at the time the contract was made we and you knew it might happen.
13.2 We do not exclude or limit in any way our liability where it would be unlawful to do so. This includes liability for:
(a) death or personal injury caused by our negligence; (b) fraud or fraudulent misrepresentation; (c) breach of your statutory rights under the Consumer Rights Act 2015 (including supply of services with reasonable care and skill).
13.3 Subject to clause 13.2, our total liability for any claim arising under or in connection with the Hire Agreement is limited to the greater of (a) the total hire fee paid for the booking giving rise to the claim, and (b) [£CAP — e.g. £5,000].
13.4 We are not liable for loss of profit, loss of business, business interruption, or loss of business opportunity. (This sub-clause does not apply where you are acting wholly as a consumer; consumer rights are unaffected.)
14. Events outside our control (Force Majeure)
14.1 We are not liable for delay or failure to perform caused by events outside our reasonable control, including (without limit) severe weather, flood, fire, road closures, vehicle breakdown beyond reasonable preventive maintenance, civil unrest, industrial action, pandemic, or government action.
14.2 Where such an event occurs, we will contact you as soon as reasonably possible and will work in good faith to reschedule, substitute, or refund.
15. Data protection
15.1 We process your personal data in accordance with our Privacy Notice, available at hitchandhomeuk.com/privacy.
15.2 Lawful bases relied on include performance of contract (to fulfil your booking), legitimate interests (to operate, secure and improve our service), and legal obligation (e.g. accounting). Personal data is retained for the periods set out in the Privacy Notice.
15.3 You have rights of access, rectification, erasure, restriction, objection, and portability where applicable. Contact hire@hitchandhomeuk.com to exercise these rights. You may complain to the Information Commissioner’s Office (ico.org.uk).
16. Complaints
16.1 If something goes wrong, contact us on 029 2252 3407 or hire@hitchandhomeuk.com. We aim to acknowledge complaints within 2 working days and resolve them within 14 working days.
16.2 If we cannot resolve a complaint, you may be entitled to use Alternative Dispute Resolution. We are not, at the date of these terms, a member of an ADR scheme; we will signpost an appropriate scheme on request.
17. General
17.1 Notices. Notices to us must be sent to hire@hitchandhomeuk.com or by post to [REGISTERED ADDRESS]. Notices to you are sent to the address and email in the Hire Agreement.
17.2 Assignment. You may not assign or transfer your rights under the Hire Agreement without our written consent.
17.3 Severability. If any provision is found unenforceable, the remaining provisions continue in force.
17.4 No waiver. Failure to enforce a right is not a waiver of it.
17.5 Entire agreement. These terms together with the Hire Agreement constitute the entire agreement between us in relation to the hire.
17.6 Governing law and jurisdiction. These terms are governed by the law of England and Wales. Where you live in England or Wales, the courts of England and Wales have non-exclusive jurisdiction. Where you live in Scotland or Northern Ireland, you may also bring claims in your local courts.
Items to confirm before publication
- Legal entity name, company number (if Ltd), registered office, VAT status
- Confirmed contact details (
029 2252 3407,hire@hitchandhomeuk.com,hitchandhomeuk.com) - Minimum hire term and extension notice period
- Booking deposit %, balance timing, Security Deposit amount, refund window
- VAT inclusive vs. exclusive
- Trailer specification — connection requirements, cleaning fee level
- Damage Waiver fee and excess
- Cancellation tier percentages
- Insurance cover levels
- Liability cap amount
- ADR scheme (if Hitch & Home wishes to join one)
- Solicitor sign-off
This document is a starting template. Do not issue to customers until reviewed by a solicitor and configured with the items above.